Effective Healthcare Communication - Canada

Course Code: REL-CAN-PAC-0-ECNC

Hours: 0.5

Type: Online Course

Content Expiration Date: 12/31/2025

Learning Objectives:
Discuss the importance of effective communication in healthcare.
Identify two strategies for listening to enhance effective communication.

Outline:
Section 1: Communication

What is Communication?

Effective Communication

Barriers to Effective Communication

Impact of Poor Communication

Review

Key Takeaways

Section 2: Strategies for Effective Communication

Are You Hearing or Listening?

Effective Communication Begins with Listening

Stressful Conversations

Review

Key Takeaways

Section 3: Conclusion

Course Summary

Course Contributor

References

Subject Matter Expert: Bobbi Whittington, BSN, RN

Bobbi is currently an SME writer for Post-Acute Care at Relias. She began her nursing career as a Certified Nursing Assistant (CNA) in long-term care, where she discovered her passion for working with older adults in post-acute settings. In 1997, she earned her Licensed Practical Nurse (LPN) certification from South Central Area Vocational Technical School in Missouri. Demonstrating a commitment to advancing her education, she obtained an Associate Degree in Nursing from Texas County Technical Institute in 2007, followed by a Bachelor of Science in Nursing from Chamberlain College of Nursing in 2013. With more than 24 years of clinical and managerial experience in the skilled nursing industry, Bobbi has dedicated her career to enhancing the quality of care for older adults.

Target Audience:
The target audience for this course is: All Staff; in the following settings: Skilled Nursing Facility.

Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.

Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.

Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.