Course Code: REL-ACU-0-COMMWP
Hours: 1
Type: Online Course
Content Expiration Date: 12/31/2028
Learning Objectives:
Identify at least three specific elements of effective communication and how communication affects the patient and family experience.
Recall important components of cultural competence and inclusivity when communicating with patients and families.
Outline:
Section 1: Elements of Effective Communication
The Impact of Communication
Methods of Communication
Overcoming Barriers to Communication
Patient Education
Conveying Empathy
Key Takeaways
Section 2: Inclusive and Culturally Competent Communication
The Joint Commission Standards
Inclusive Communication
Implicit Bias and Stereotypes
Person-First Language
Key Takeaways
Section 3: Conclusion
Course Summary
Course Contributors
References
Subject Matter Expert: Nicole Strickland, M.Ed., RN CPAN
Nicole Strickland is a Lead Subject Matter Expert (SME) writer at Relias and a Certified Post Anesthesia Nurse (CPAN) with over a decade of experience in nursing and education, specializing in neurology and post-anesthesia care. She holds a Bachelor of Science in Nursing from Duke University and a Bachelor of Arts in English Language and Literature from Temple University. Her passion for instructional design led her to earn a Master of Education in Learning Design and Technology from the University of North Carolina at Charlotte. In her role, Nicole integrates her clinical and educational expertise to develop evidence-based, engaging content for healthcare professionals, focusing on translating complex medical information into practical, accessible learning materials.
Target Audience:
The target audience for this course is: Educators; Medical Assistants; Medical Providers; Nursing Personnel; Pharmacists; Social Workers; Speech Language Pathologists; in the following settings: All Healthcare Facilities.
Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.
All courses offered by Relias Learning, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.